Key Responsibilities:

Data Management

• Ensure the accuracy, integrity, and security of all investment-related data.
• Oversee data collection, analysis, and reporting processes to support investment decision-making.
• Implement and maintain robust data governance policies and procedures.

Securities and Portfolios Administration

• Manage all securities and portfolio operations, including trade settlements, reconciliations, and corporate actions.
• Ensure timely and accurate processing of transactions in compliance with regulatory requirements.
• Liaise with custodians, brokers, and other counterparties to resolve discrepancies.

Process Improvement & Strategic Input

• Strategic Input – Review performance data that includes activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Identify inefficiencies in operations and recommend improvements to streamline workflows.
• Implement automation tools and technologies to enhance operational efficiency.
• Develop and monitor key performance indicators (KPIs) for the team.

Compliance and Regulatory

• Ensure compliance with relevant regulations, industry standards and internal policies.
• Assist in audits and regulatory examinations, providing necessary documentation and explanations related to the team.
• Contribute to analysis and implementation of process changes focusing on risk reduction and efficiency.
• Monitor and mitigate operational risks related to portfolios and securities management.

Reporting and Controls

• Prepare periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Establish and maintain relevant controls and feedback systems to monitor the operation of the cluster.

Team Leadership 

• Lead, mentor, and develop a high-performing operations team, ensuring high performance and professional development.
• Set clear goals, provide regular feedback, and conduct performance reviews.
• Delegate tasks effectively and ensure team members meet their objectives and deadlines.
• Foster a culture of continuous improvement and accountability, instilling the values, mission and vision of the organisation
• Lead and manage change initiatives related to business requirements, ensuring minimal disruption to existing operations and the buy-in from team members.
• Provide guidance and support to employees, teams and clients impacted by changes, addressing concerns and facilitating adoption.

Stakeholder Engagement:

• Foster existing business relationships to ensure effective and efficient delivery, working with compliance, and operations teams to gather necessary data and insights.
• Facilitate coordination and communication between the various support functions.
• Maintain transparent communication by appropriately communicating organisation information through team meetings, one-on-one meetings, and appropriate email and regular interpersonal communication.
• Collaborate with external service providers where need be.

Ad-Hoc Tasks

• Perform ad-hoc operational and reporting tasks as requested by senior management.
• Ensure ad-hoc requests are handled efficiently and accurately.

Requirements

Qualifications & Experience

• Bachelor’s degree in Finance, Business Administration, or related field.
• Minimum 5-7 years of experience in operations management within investment administration or financial services.
• Proven expertise in data management and operations.
• Proficiency in financial systems and investment platforms (e.g., Bloomberg).
• In-depth knowledge of regulatory frameworks governing investment operations.