Core Description

• To ensure that all Site Audits / Asset Change forms / Store Handover information as completed by the Customer Engineers are tracked and recorded, to ensure that BCX Field Services correctly bills the relevant clients for the monthly maintenance, thereby ensuring continued economic viability of the company.  

Key Deliverables / Primary Functions

• Receive, investigate, and accurately record all Site Audits submitted from the regions.
• Input information in prescribed format on the BCX Field Services Database from applicable documentation.
• Resolve queries on the Database such as asset changes and duplicates.
• Track the completed documents as submitted by the Branches.
• Prepare reports for Clients on Customer Assets Base, as well as internal reports, but not limited to Database changes per week; Asset Change Report; Weekly outstanding received and captured BOM report.  
• Monitor projects to ensure that relevant documentation is received to ensure that the Database is timeously updated.
• Verify recorded transactions and report irregularities to Management

Core Functional Skills & Capabilities

• Attention to detail
• Microsoft Office
• Teamwork
• Communication

Core Behavioural Competencies

• Job Match
• Following instructions & procedures
• Writing and Reporting
• Delivering Results & Meeting customer expectations
• Presenting and Communicating information
• Planning & Organising

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ database experience, preferably within the retail environment.

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Workplace / Physical Requirements

• Full-time Client Based Position
• Non-Billable