Minimum Requirements:

• Matric

Skills & Attributes:

• Excellent verbal & written communication skills
• Computer literate – Excel essential
• Listener experience advantageous
• Excellent telephone skills
• Strong organization and supervisory skills
• Solid attention to detail to ensure accuracy of information

Job Function:

• To receive from the admin co-coordinator all contracts, costing sheet and quotations for new and existing clients to capture with extreme care to ensure complete, accurate and reliable information regarding the client.
• To ensure that the quotation and the costing sheet to be handed to the Technical co-coordinator so that she/he can schedule the appointment for the client.
• To inform the admin coordinator timeously of all queries or incorrect information found on contract, costing sheet or quotation
• Ensure that all information is captured without errors, ensuring the accuracy and consistency of the data base which is pivotal to the success of the company.
• Ensure that all required data is captured correctly on listener.
• To ensure that all client application forms (CAF) are captured and filed daily.
• Provide customer record information to Dealers to commence installations and services.
• Ensure that all original contracts merged with client application forms are handed to the auditor on a daily basis after the clients profile has been captured and updated all other information on listener for all sales channels including Dealer contracts.
• Due Diligence Calls made to new Dealer clients to verify contract purchases and communicate to the Dealer Administrators
• Ensure that disciplinary code is adhered to at all times
• SOP’s must be upheld
• Meeting and keeping on agreed upon targets-Kemsley
• Ensure SOX compliance at all times.
• Review invoices to identify any errors before invoice delivery
• Maintain and update customers’ database.
• Improvise existing billing procedures to avoid recurrence of errors.
• Timeous Resolution of internal & external customer queries within the agreed departmental/business unit SLAs;
• To provide telephonic & written communication (feedback) to bank and region as & when the queries are resolved
• Ensure that the Big 5 principles are upheld at all times