Purpose of role 

• You’ll be responsible for ensuring all administrative duties within the Customer Service Department are completed in a timely accurate manner. You’ll also provide cover for the international customer service team as required.

Duties & responsibilities 

• Process first line support calls & emails, through guided troubleshooting, answering frequently asked support questions about client’s products & services.
• Department admin tasks: 
• Sending quotes
• Completing job sheets and raising sales orders.
• Supporting the Field Sales Team in admin tasks when necessary.
• When required, assisting the international customer service team in order processing and General Administration.

Skills & Experience – essential 

• Experience in a remote customer services role, with a track record of providing superb support, preferably in a technical environment although no technical skills required
• Excellent telephone manner and comfortable dealing with customers from different backgrounds
• Fluent in both English, both written and spoken
• Experience working on multiple systems
• Good keyboard/typing skills including use of MS Word, Excel, Oulook
• Able to work under pressure & juggle multiple tasks accurately and effectively
• Ability to work well independently as well as part of a team
• Proactive in self-development & training
• Passionate, customer focussed with a high level of integrity
• Empathy and ability to diffuse difficult situations
• Adaptable to different work streams and service-related activities

Skills & Experience – desirable

• Experience working with an international client base (preferably UK)