Key Responsibilities

• Conduct User Research: Gather insights into customer needs, behaviors, and pain points through qualitative and quantitative research.
• Develop Customer Journey Maps: Visualize and analyze customer journeys to identify opportunities for enhancement.
• Design User Interfaces and Interactions: Create intuitive and engaging interfaces that improve user satisfaction.
• Collaborate with Cross-Functional Teams: Work closely with stakeholders from product, marketing, and technology to implement customer-centric solutions.
• Analyse Customer Data: Leverage analytics to monitor and evaluate the impact of design changes.
• Create and Test Prototypes: Design and iterate on prototypes to ensure optimal usability and functionality.
• Ensure Consistency in Design: Maintain uniformity across touchpoints to reinforce the brand identity.
• Monitor and Evaluate the Customer Experience: Continuously assess and refine customer experiences to meet evolving needs.
• Advocate for Customer-Centric Design: Promote a culture of customer-first thinking within the organization.

About You

• Experience: A minimum of 4 years as a CX Designer, with a proven track record of delivering impactful customer experiences.
• Sector Expertise: Experience in the financial services sector is advantageous.
• Skills: Strong proficiency in user research, journey mapping, data analysis, and design tools.
• Mindset: A customer-first approach, creative problem-solving skills, and a collaborative attitude.