Customer Service Representative needed at Tower Group
Job title : Customer Service Representative
Job Location : KwaZulu-Natal,
Deadline : January 17, 2025
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JOB PURPOSE
- To control and manage the entire file process for their trades.
KEY PERFORMANCE AREAS
- Maintain and update sailing schedule.
- Manage and monitor bookings with shipping (include monitoring daily stack dates)
- Process bookings and send booking confirmation to customers.
- Follow up on Quotes to fill up under utilised containers.
- Clear Internal Sentry (latency) reports.
- Strategic container planning to get the best utilization per container.
- Handling Hazardous applications / paperwork
- Send transport and packing instructions to warehouse and transporter.
- Send empty depot releases to shipping line prior to container collection.
- Receive all required shipping documents: Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and fumigation certificate.
- Process shipping line’s shipping instruction
- Prepare required trade documents (EG CNCA for Luanda)
- Invoice customers
- Process creditor invoices
- Submit RCG to SARS
- Print, stamp, and release bills for customer collection
- Process cargo dues
- Process acquittals to shipping line.
- Cost, close and post file
- Tracking (as back up to Clerks) 1st leg container tracking 1st leg cargo release dates
- 2nd leg cargo release dates
- USA – AMS filing / EUR – ENS filing.
- Issue telex releases as per SOP.
- Emails – assigning emails within the given timeslot, reading, and replying to emails within 6 working hours of receipt.
- Back up for appointed Buddy.
- Assist with training staff members.
KEY COMPETENCIES
- Ability to work in a fast-paced, demanding environment.
- Excellent time management skills
- Attention to detail.
- Ability to use initiative.
- Skilled with a sense of urgency
QUALIFICATIONS/SKILLS
- Matric
- An additional qualification in this field is preferred.
- Microsoft Office
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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