Minimum Requirements

• Matric (Grade 12) certificate, a tertiary qualification in Hospitality or Tourism will be an added advantage.
• At least two years’ plus experience as a Night Auditor within the hospitality industry in 3- & 4-star property.
• Knowledge of Apex, Plus point and Opera Cloud systems
• High level of customer service, disciplined, organised, and attention to detail essential.
• Excellent Communication Skills
• High degree of self-motivation and ambition
• Must be able to work at nights, weekends and public holidays.
• Friendly and service orientated
• Reliable, responsible and dependable to fulfil obligation

Duties and Responsibilities

• Carries out a detailed audit on the previous day’s business and verifies the revenue taken as well as the Daily House Activity report and ensures that all arrivals have checked into the Hotel and that guest folios have been opened.
• Checks to ensure that all departures for the day have checked out or makes sure that they are checked in again when stays are extended.
• Ensure sign off by Housekeeping and Front Office of balances of rooms sold versus rooms cleaned.
• Produces Emergency Back-up reports.
• Processes late Food and Beverage Cash-ups.
• Balances pre-lists received by reception during the day.
• Processes revenue allocation from all-inclusive Guest Bills to other departments.
• Produces a Day End report using relevant systems and procedures, in accordance with company policy.
• Checks the Guest Folio Pits to ensure all dockets have been processed and allocated to the correct bill. Ensures that guest bills have all the correct detail and documentation is attached prior to the departure of the Guest.
• Closes down the point of sale equipment, which links Food and Beverage Sales outlets with the Front Office system in accordance with company procedures.
• Prepares guest key audits and establishes if any active key cards are not accounted for.
• Completes other audits of rates, Food and Beverage Control, Laundry Charges and House Accounts.
• Ensure that the necessary systems and controls are in place with regards to handling various methods of payment, deposits, rate variances and cash-ups