About the job:

• In order to deliver on our joint strategy, we are looking for dynamic and motivated Customer Care Chat Agents to join our team. As a Customer Care Chat Agent, you will be responsible for providing prompt and accurate first line support to customers through various channels. You will manage customer queries professionally, maintain service level agreements and play a crucial role in ensuring customer satisfaction.

Key Job function:

• Handling incoming first line support volume in form of chats, tickets, UNS requests, Skype Chat escalations/questions and JIRA tickets
• Responsible for meeting first line support targets and KPI’s
• Ensure customer queries are attended to in a timely and accurate manner.
• Identifying customer needs and assisting customers with their queries.
• Escalation of technical issues.
• Follow communication procedures, guidelines, and Company policies.

Requirements:

• 2 years’ experience as a customer service agent
• Qualification: Diploma or Higher
• Experience in an online industry, iGaming is highly desirable.
• Verbal and written communication skills in English.
• Collaboration skills: Proven ability to work collaboratively with team members and managers, fostering a positive and productive work environment.
• Negotiation and communication abilities.
• Flexible team player with a strong drive for success.
• Ability to multitask and work under pressure.
• Be willing to work hours as per the support schedule – 24/7-hour support (weekends/public holidays/shifts/nightshift) on a Fix-Term basis.