Minimum Requirements
Qualification(s):

• National Diploma/National N Diploma in Business Management/Engineering/Commerce/Finance at NQF6 with 240 Credits

Related Minimum Experience:

• 2 Years Experience in working with customers and customer relations

Skills and Competencies

• Behavioral
• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership

• Team Player
• Motivating teams
• Coaching
• Mentoring
• Developing

Knowledge

• Organisation processes
• Bilingual, multilingual
• Counselling and conflict handling
• Customer relationship management
• Low voltage maintenance and fault repair
• Operating regulations for high and low voltage systems
• Metering and billing
• Credit management directive, policy

Skill

• Planning and organisational
• Customer service and marketing
• Telephone
• Computer literate
• Communication and interpersonal
• Stress management

Key Responsibilities

• Conduct conventional measurement and meter reading tasks.
• Provide customer data.
• Handle generic service activities.
• Direct daily customer service activity operations.
• Build relationships between Eskom and customers.
• Conduct credit revenue and credit management processes.
• Perform vending and prepaid activities.
• Process quotation and connection activities.