CRITICAL OUTPUTS

• Provide high-quality, friendly, and professional service aligned with patient care standards.
• Monitor and maintain the cleanliness and organization of nursing areas.
• Handle basic patient queries related to services and escalate issues as necessary.
• Works within the realms of the scope of practice and knowledge base in relation to current trends and advances to maintain competency level.
• Takes personal accountability for decisions made and actions taken and/or omissions in the course of care delivery.
• Report concerns brought to his/her attention in order to provide safe nursing practices.
• Ensure documentation is in accordance with the policy and within the legal framework.
• Maintain patient confidentiality, dignity and safety at all times in compliance with POPIA.
• Ensure that the disposal of medical waste, human tissue and medicine is in accordance to legislation.
• Ensure the efficient functioning of equipment, or reporting of any equipment failure that could pose a potential risk to patients or staff.
• Actively maintain stock management processes.
• Ensure that the patient flow process is smooth, efficient and conducive to patient satisfaction.
• Attend to customer complaints and escalate where required to line manager.
• Ensure that protocols of professionals are adhered to at all times.

REQUIREMENTS

• Minimum Qualification: Matric / NQF 4 equivalent.
• Minimum of 2 years in a nursing role; 3 years recommended.
• Registered with South African Nursing Council (SANC) as an ENA.
• Computer proficiency (MS Office).
• Willingness to work shifts and occasional overtime as required.