Requirements

• 5 – 7 years experience as a business system analyst, product owner, or process engineer
• Experience with SQL, and ability to write queries to interegate data
• Preference will be given to candidates who have worked on insurance policy administration systems
• Preference for Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field
• CCBA certification (desirable)
• CBAP certification (desirable)

Duties & Responsibilities

INTERNAL PROCESS

Business Analysis and Subject Matter Expertise:

• Serve as the SME for the OIPA system and all products implemented on this platform.
• Understand and interpret business requirements, translating them into clear and actionable technical specifications.
• Collaborate with stakeholders to gather, document, and validate business requirements for system enhancements and new features.

System Support and Troubleshooting:

• Act as a point of contact between business stakeholders, developers, and testers.
• Ensure that technical teams have a clear understanding of business requirements and priorities.
• Validate that developed solutions align with business needs and are tested thoroughly before deployment.

Data Analysis and Reporting:

• Extract, analyze, and interpret system data to provide insights and resolve processing discrepancies.
• Create reports and dashboards to communicate findings and recommendations to stakeholders.

Continuous Improvement:

• Identify opportunities for process and system optimization to enhance operational efficiency and user experience.
• Stay updated on industry trends, best practices, and advancements in OIPA and insurance domain technologies.

CLIENT

• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed. Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery. Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.

PEOPLE

• Contribute to creating a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Contribute to and drive a culture that guides and directs best practice, fostering an environment of continuous learning, people growth and improvement and cohesiveness.
• Effectively manage your performance within the team in order to ensure business objectives are achieved.
• Be and encourage innovation, change agility and collaboration within the team.

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.