Job Description

• The ideal team player will be responsible for fostering relationships with municipalities and performing municipal account administration.

Requirements

• Grade 12/NQF4
• Previous experience within a similar role will be advantageous.
• The ability to speak multiple official languages would be advantageous.
• Computer literate in MS Office package.

Duties and Responsibilities

• Contact person between VKB and relevant municipality.
• Continuously communicate with the relevant municipality regarding queries or mistakes on accounts.
• Open and close municipal accounts when needed.
• Consolidate, verify, and validate municipal services required and take corrective action.
• Continuously verify meter readings.
• Submit monthly usage and meter readings to the municipalities.
• Reconcile and verify municipal accounts by comparing usage and rates.
• Ensure that all properties’ accounts are correct and up to date.
• Purchasing of prepaid electricity tokens.
• Update the VKB municipal accounts database with invoices.
• Calculate and provision for outstanding municipal accounts.
• Continuous liaison with clients (internal and external).
• Ensure correct allocation of municipal account costs.
• Resolve general municipal queries identified by business.
• Ad-hoc related duties.

Skills

• Effective
• Organised and focused on planning.
• Good telephone etiquette.
• Team player
• Personal resilience
• Conflict management
• Patience
• Perseverance
• Persistence