Primary Responsibilities Include: 

• IT Hardware & Maintenance support
• Software and User support
• Video/Audio Communication Support (end user webex client)
• SCCM configuration and support
• Encryption Configurations on endpoints
• Backup Configuration on endpoints
• Anti-Virus (Trend) setup and support
• Undertake to perform an effective and efficient help desk services on behalf the I.T department to RDM
• Undertake to perform administrative tasks to the Information Technology Manager and the department
• Willing to work out-of-hours to support staff
• Assist with administrative duties

Academic Qualifications:

• Matric
• A+ & N+
• ITIL V4
• Windows 10 / 11 Operating Systems
• Endpoint protection advantageous
• Extensive knowledge in MS Office
• Video conferencing & Audio
• Surveillance equipment and technology