Objectives of Role

• Lead the identification of business requirements and the documentation of processes to support technology and process transformation initiatives.
• Collaborate with stakeholders to develop and refine solution strategies that meet business needs.
• Ensure the quality of proposed solutions through rigorous quality assurance practices.
• Drive change management efforts to facilitate the smooth adoption of new systems and processes.
• Design and deliver training programs to support the implementation of solutions.
• Participate in developing solutions when necessary, demonstrating a hands-on approach to problem-solving.
• Act as a liaison between the business and technical teams, ensuring clear communication and alignment of objectives.
• All employees in Shared Services are individually and collectively responsible for customer excellence and will be measured in accordance with agreed Service Level Agreements.

Experience and Qualifications

• Relevant university degree (Accounting, Commerce, Finance or Engineering).
• Minimum of 5 years of experience as a Business Analyst, with a focus on digitalization and process improvement.
• Proven track record of successful project management and implementation of business solutions.
• Strong analytical and problem-solving skills, with the ability to think strategically and act tactically.
• Excellent communication and interpersonal skills, with experience in stakeholder management.
• Familiarity with change management principles and methodologies.