Key responsibilities

• Chasing of all overdue Purchase Orders on a daily basis
• Proactive resourcing of outstanding purchase orders
• Use of Supplier back order reports and order acknowledgments to ensure our system is updated with as much information as possible
• Managing sales and customer returns through to completion, including liaising with Suppliers to progress these, whilst maintaining department set SLAs
• Liaise with Sales Team to communicate any issues arising with their orders
• Cancel and amend orders as necessary
• Provide departmental mailbox management when required
• Take ownership of queries and follow through to completion
• Develop relationships with all key Suppliers to enable improved ETA accuracy we provide to our sellers / customers
• Provide cover for other members of the department as necessary and perform other tasks if requested

Qualifications, Skills & Experience

• Excellent administration skills
• Excellent interpersonal and communication skills
• Intermediate Microsoft Excel skills (e.g. formulas and pivot tables)
• Demonstrates the ability to work well under pressure
• Highly motivated with ability to work under own initiative, making decisions to benefit CDW (UK) Ltd
• Demonstrates attention to detail, time management and organizational skills
• Excellent problem solving skills