Job Description

Responsibilities:

• Assessing claims on a daily basis
• Monitor and manage the average repair cost as well as the quality of their own assessments
• Dealing with customer complaints and adhoc queries
• Analysing of own data to ensure meeting targets
• Good understanding of performance KPI’s
• Liaise with service providers, clients and advisors
• Conduct all the above to the required performance and quality standards that are in place

Qualifications

• Matric 
• Qualified Panel beater, Spray Painter or Motor Mechanic
• Own Road worthy Vehicle
• Valid driver’s license
• Minimum 2 years assessing or estimating experience
• VDQ Professional Membership
• Leadership, Management and or Insurance related studies completed or in progress will be beneficial 

Additional Information

Requirements:

• Computer Literate
• Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential.

Competencies/Attributes

• Personal drive and a positive attitude.
• Ability to be a self-starter and drives tasks to completion.
• Excellent organisational skills.
• A team player with a flexible approach.
• Calm and professional manner.
• Ability to prioritise and multi-task.
• Strong written and verbal communication skills.
• Excellent attention to detail, including proof reading skills, with the ability to maintain a high level of accuracy.
• Ability to deal with sensitive information with discretion and to maintain confidentiality at all times.
• Ability to communicate effectively and professionally with difficult clients.