Key Responsibilities:

Team Leadership

• Lead, mentor, and develop a high-performing team to ensure consistent delivery of high-quality outputs.
• Provide regular feedback, conduct performance reviews, and foster a culture of accountability and continuous improvement.
• Motivate team members by celebrating achievements, addressing improvement areas constructively, and ensuring alignment with organisational goals.
• Ensure the team is cross-skilled and maintain an up-to-date skills matrix to enhance operational flexibility and resilience.

 Key BAU Deliverables

• Manage daily operational deliverables, including accurate pricing and data scrubbing, in alignment with SLAs and client expectations.
• Monitor workload distribution and reallocate resources as required to meet deadlines.
• Maintain and update SOPs, checklists, and process documentation to ensure accuracy and efficiency.
• Proactively log and address incidents, ensuring timely resolution and analysis to prevent recurrence.

Risk Management and Internal Controls

• Identify, assess, and mitigate risks within operational processes.
• Establish and uphold strong internal controls to comply with client, regulatory, and market requirements.
• Ensure all new processes are properly implemented and documented, and obsolete processes are decommissioned following due diligence.

Process Improvement and Strategic Input

• Evaluate existing processes and identify opportunities to enhance efficiency, reduce risks, and improve output quality.
• Implement automation tools and technology to streamline workflows and boost operational productivity.
• Contribute to strategic initiatives by analysing team performance and providing data-driven insights for decision-making.

Reporting and Metrics

• Monitor and manage key performance indicators (KPIs) for the team to track progress against goals.
• Prepare regular reports for senior management, highlighting performance trends, risks, and areas for improvement.
• Maintain transparent communication with stakeholders, ensuring timely updates on progress and challenges.

Stakeholder Engagement

• Liaise with internal teams, clients, and external service providers to ensure effective collaboration and resolution of issues.
• Facilitate open communication across stakeholders to ensure alignment and shared understanding of objectives.
• Represent the team in discussions with senior management, providing insights and recommendations.

Compliance and Regulatory

• Ensure all activities comply with regulatory frameworks, industry standards, and internal policies.
• Support audits and regulatory examinations by providing accurate and timely documentation.
• Contribute to the review and implementation of changes in policies and procedures, focusing on risk mitigation and efficiency.

Ad-Hoc Tasks

• Handle operational and reporting tasks as requested by senior management.
• Ensure ad-hoc assignments are completed efficiently and with precision.

Requirements

Qualifications and Experience

•  Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Minimum 3–5 years experience in operations management within financial services or investment administration.
• At least 2 years in a leadership role, managing teams and operational workflows.
• In-depth knowledge of financial markets, pricing methodologies, and investment operations.
• Experience with financial systems and platforms (e.g., Bloomberg, MS Office Suite, advanced Excel).
• Professional certifications such as CFA, CA, or equivalent are advantageous.