ABOUT THE ROLE 

• As the Senior AWS Support Engineer, you will lead the design, implementation, and management of scalable and secure AWS  solutions. The role involves deploying cloud-based systems, optimising performance, and ensuring reliability while adhering to best practices and security standards. You will manage infrastructure as code, automate processes, and maintain high availability of services. Collaborating with cross-functional teams, you’ll design and implement solutions meeting business requirements.

RESPONSIBILITIES:

• Design, deploy, and maintain the AWS infrastructure to support the organisation’s applications and services. 
• Implement and manage security measures to protect the AWS environment. 
• Monitor system performance and troubleshoot issues to ensure optimal performance and availability. 
• Create and maintain documentation related to AWS infrastructure architecture, processes, and procedures. 
• Participate in capacity planning and scalability efforts to meet business demands. 
• Collaborate with development teams to optimise application performance on the AWS platform.
• Stay up-to-date with industry trends and best practices in AWS infrastructure and cloud technologies.
• Support the wider organisation in installing, configuring and maintaining our business tools like Nutshell, MessageBird, Zendesk 
• Develop and maintain backend systems and APIs to support our applications.
• Write and review code, ensuring high standards in coding and programming practices.
• Integrate infrastructure solutions with backend services for seamless operations.

KNOWLEDGE AND SKILLS: 

• In-depth knowledge of AWS services and infrastructure architecture. 
• Proficiency in scripting languages and infrastructure-as-code tools. 
• Strong understanding of network concepts and protocols. 
• Good understanding of  CI/CD pipelines and related tools. 
• Knowledge of GitHub or other similar code repositories is an advantage
• Experience with security measures and best practices in AWS. 
• Ability to work independently and collaboratively in a team environment. 
• Excellent problem-solving, debugging and troubleshooting skills. 
• Strong attention to detail and organisational abilities.
• Proficient in coding and backend development, with experience in languages like Python, Java, or Node.js.
• Experience in Identity and Access Management concepts and technologies to secure production and corporate access, such as: AAA frameworks, SSO, and security best practices related to identity.
• Experience configuring and troubleshooting federated identity solutions, including knowledge of concepts such as SAML, OIDC, RBAC, ABAC.
• Understanding of cryptography concepts (encryption types, modes of encryption, algorithms), underlying architecture that enables secure communication between users and servers (Digital certificates, Public Key Infrastructure).

REQUIREMENTS
Minimum

• Minimum of 2 years of experience in AWS Secops or a similar role.
• Strong knowledge of AWS services, including EC2, S3, RDS, VPC, EBS, CloudWatch, CloudTrail & AWS Backup and IAM. 
• Proficient in scripting languages such as Python, PowerShell, or Bash. 
• Experience with infrastructure-as-code tools like CloudFormation or Terraform. 
• Understanding of networking concepts and protocols. 
• Familiarity with security monitoring and reporting technologies, including secure-cloud configuration tools (i.e. CloudTrail, AWS Config, etc.) and monitoring/reporting tools (GuardDuty, Security Hub, etc.).
• Ability to troubleshoot and resolve infrastructure-related issues. 
• Excellent communication and collaboration skills. 
• Strong problem-solving and analytical abilities.

Preferred 

• A Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred but not essential. 
• AWS certifications, such as AWS Certified Solutions Architect or AWS Certified DevOps Engineer. 
• Strong in Ubuntu or other Linux technologies
• Experience with containerization technologies like Docker and Kubernetes. 
• Knowledge of other cloud platforms, such as Azure or Google Cloud
• Knowledge of security and compliance standards (such as Common Vulnerabilities and Exposures (CVE) or Center for Internet Security (CIS) Benchmarks), Hardware Security Modules (HSM), safeguarding sensitive data and implementing security best practices.
• One or more security-related certifications, such as AWS Certified Security – Specialty, CISSP, CEH, CISA, CISM, Security+, OSCP, etc..