JOB EXPECTATIONS AND TASKS

• Facilitate change in complex IT and business transformations for global companies
• Plan, conceive and implement strategic and operational Organization Change Management measures via successful communication, enablement and stakeholder management
• Management of sub-projects within delivery projects, including bid-support, shaping Organization Change Management initiatives and projects
• Work with training teams to develop adoption strategies and translate into operational initiatives
• Participate in knowledge sharing & mentoring of less-experience colleagues
• Contribute to the development of services tools, templates, and methodologies for Organization Change Management
• Contribute to the generation of sales for Organization Change Management, including bid and proposal assistance
• Ensure alignment with multiple teams, including people from different departments, regions and cultures

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Relevant Bachelor’s degree (e.g. Organizational Psychology, Change Management and / or Organizational Development.  
• Postgraduate qualification(s) is an advantage
• Extensive knowledge of Organization Change Management
• Excellent verbal and written English language ability is mandatory
• Verbal and written skills in other language(s) is an advantage
• Knowledgeable of SAP portfolio of solutions is preferable
• Excellent communication & presentation skills
• Strong problem solving abilities & creative thinking
• Understanding of Organization Change Management technologies and the influence of AI on the adoption of change is a strong advantage
• High-level understanding of IT trends and their impact on business strategies
• Accreditation with an internationally recognized professional Change Management bodies is an advantage

PREVIOUS WORK EXPERIENCE

• 8+ years’ experience and proven track record in Organization Change Management in an IT implementation environment
• Extensive experience in the delivery of Organization Change Management engagements
• Experience in coaching customer project team members
• Strong awareness of global cultural differences; previous work experience in a multi-national environment preferred
• Results driven: starts, drives and accomplishes tasks with minimal direction
• Team oriented: builds strong relationships at every level of the organization and is a strong motivator who knows how to influence others to do their best work
• Interpersonal skills: ability to interact with customer CXO suite