Why do we need you ?

• Facilitate contractor care training across TMC to enable them to understand the products and its applicability, keep record of the outcomes of demo & training sessions and provide the necessary reports.
• Identifying and understanding the customer concerns or problems during the practical training, and feedback to R&D; Marketing and Sales. Brainstorm solutions to address the customers concerns.
• Responsible for evaluating customer complaints on product failures and provide a report on findings and propose improved solutions.
• Provide support to the R&D, Product team during product development by testing and providing input of the customers experience with the product to ensure that what we produce is relevant to the market.
• Assess and understand other benchmark products in the market and how they perform and communicate with R&D; Product; Project and sales team to ensure that we are relevant and competitive in the market.
• Represent the company to its customer groups with a high degree of professionalism and technical competence, maintaining an up to date knowledge of products and systems ensuring that all administration procedures are completed promptly, accurately and to a high standard.
• Comply with customers’ site rules and practices and each demonstration, to ensure demonstrations are carried out safely for all.

Is this job for you ?

• The ideal candidate must have Matric with any construction related qualification would be beneficial.
• Any building science or construction qualification will be advantageous.
• They should have 3 years’ experience within the flooring industry and 2 years in construction sites and training.
• Waterproofing experience would be advantageous. The role requires someone with a valid driver’s license – who is a team player, with good analytic and presentation skills.