Detailed Responsibilities

• Create seamless service delivery through regular correspondence with guests during their stay.
•  Delighting them with high attention while focusing on the intricacies of the guest’s journey.
• Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.
• Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.
• Operating according to and in compliance with Wilderness standards of operations, company policies and procedures and code of conduct.
• Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.
• Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.
• Analyse guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.

CANDIDATE PROFILE

Qualification:

• Matric certificate – with Maths.
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:

• Min 5 years’ experience at a Senior level in Reservations managing guest relations/camp operations.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Previous camp experience beneficial.
• Computer Literate (Microsoft Office, email, Internet).
• Proven English literacy.  
• Working knowledge of TourPlan and WISH or similar booking/operating system. 
• General destination knowledge on Southern & East Africa.  
• Personal and work travel experience in Southern and East Africa.
• Problem solver and good with guest interaction.
• Excellent attention to detail.