Duties & Responsibilities

Operational Delivery:

• Carry out basic HVAC/Airconditioning and Air handling equipment repair and maintenance of all building related issues as directed by the HVAC Technician and/or Technical Manager
• Provide call out and standby services on demand in/out of operational hours when required
• Ensure that all jobs are carried out in a safe and competent manner
• Clean-up work area on completion of a job. Ensure the workshop is kept clean and clear at all times
• Ensure that all Work Orders are completed prior to submission to the line manager
• Proactively log any HVAC/Airconditioning and Air handling equipment maintenance issues you identify at the TFS Helpdesk
• Tools are to be looked after and maintained in a good working condition
• Carry out any duties as required and instructed by your direct line manager/supervisor.
• To provide support with regard to reactive and proactive maintenance and planned preventative maintenance on HVAC/Airconditioning and Air handling equipment
• Undertake documented inspections, as notified by your direct HVAC Technician or Technical Manager
• Undertake proactive quality inspections of the site and log any issues identified with the TFS Call Centre
• Undertake proactive and reactive maintenance tasks and repairs. Undertake planned preventative maintenance tasks
• Carry out inspections in relation to OHS Act requirements and ensure all work is carried out in accordance with the OHS Act requirements
• Escort and oversee sub-contractors where necessary and ensure all works are carried out in accordance with OHS Act requirements
• Ensure all sub-contractors leave the area in a clean and tidy state when the work is completed and ensure the sub-contractors remove their rubbish and waste from site once the work is completed.
• Monitor all associated instrumentation and respond to results to active optimal operation.
• Restart and operational verification of systems affected by HVAC/Airconditioning and Air handling equipment disruptions.
• Monitor all associated instrumentation and respond to results for active optimal operation.

Service Delivery Management:

• Comprehensive maintenance, repair and operation of all components, structures and grounds associated with the site HVAC/Airconditioning and Air handling equipment systems.
• Ensure performance requirements are met (SLA’s and performance management)
• Maintain an accurate record of all maintenance documentation, warranties, licences
• Ensure the safety and maintenance of all assets and equipment.
• Establish and maintain a good working relationship with the Client and Tsebo management Teams.
• Collaborate with suppliers, and contractors to ensure customer needs are met.

• Ensure the maintenance stores and stock rooms are clean at all times
• Do stock control and check stock levels as prescribed by HVAC Technician or Technical Manager.
• Attend to HVAC associated electrical defect sand installations
• Do standby and Call Out duties as and when required

Customer Focus:

• Work within the Tsebo team to develop and maintain a customer-focused attitude toward activities
• Interact with clients to provide and process information in response to enquiries, concerns and requests about services
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
• Attend to and resolve all client queries timeously or escalate when necessary
• Follow up and follow through on all escalated queries timeously
• Manage conflict where encountered.

Reporting:

• Report directly to the HAVC Technician or Technical Manager on all Jobs and findings.
• Update and maintain all relevant records where required

Code of Conduct:

• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken
• Take responsibility for one’s own performance
• Promote TFS’s & Client’s image and corporate citizenry through deliberate and co-ordinated activities
• Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position
• Ensure TFS ethical values are adhered to.

Qualifications

• Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting
• Resilience: ability to cope with setbacks
• Ability to work within a team
• Minimum 3 – 5 years’ HVAC/Airconditioning and Air handling equipment experience in a similar corporate environment