Key Responsibilities:

Lead Management:

• Follow up on inbound inquiries and leads via phone, email, or other communication channels.

Customer Interaction:

• Engage with potential and existing customers to understand their needs and offer appropriate products or services.
• Build and maintain strong relationships with clients to encourage repeat business.

Sales Processes:

• Prepare and send quotations, proposals, and sales orders.
• Process incoming sale orders.

Sales Administration:

• Maintain accurate and up-to-date records of customer interactions and sales activities.

Product Knowledge:

• Stay informed about the company’s products, services, and industry trends.
• Educate customers about product features and benefits to assist in their purchasing decisions.

Sales Support:

• Collaborate with other departments, to ensure a seamless sales process.

Knowledge and Abilities:

• Sales Acumen: Strong understanding of sales techniques and customer service practices.
• Highly Organised: Ability to manage multiple tasks, prioritise, and meet deadlines in a fast-paced environment.
• Excellent Communicator: Strong verbal and written communication skills to effectively interact with customers and team members.
• Tech-Savvy: Proficiency in using sales software and tools.
• Problem Solver: Ability to identify customer needs and provide effective solutions.
• Professional: Professionalism in all interactions, demonstrating a high level of integrity and reliability.

 Qualifications and Experience:

• Education: Grade 12 Certificate or equivalent.
• Experience: Minimum of 2 years’ experience in an internal sales or customer service role, preferably within the electrical products or related industry.