DUTIES AND RESPONSIBILITIES OF THE JOB

Stock Management & Optimization

• Ensure the sufficient availability of stock and timely delivery of non-stock items.
• Conduct seasonal stock planning and adjust sales forecasts where necessary.
• Optimize stock turnover and manage fast and slow-moving stock.
• Ensure availability of service parts on new equipment.
• Stay informed about market trends and manage the stock tracking process to optimize margins.

Parts Administration 

• Investigate and address stock variances and compare prices with competitors.
• Oversee the administration activities of the parts department and report weekly on progress.
• Monitor and control courier expenditures to ensure cost-efficiency.

Customer Relationship Management

• Maintain excellent customer service and ensure satisfaction.
• Establish and nurture strong relationships with customers and stakeholders.
• Engage in promotions, farmer days, agricultural shows, and pre/post-season marketing.
• Address specific customer needs and provide technical feedback regarding products.
• Implement a proportional stock count system and manage stock outages.

Parts Budget Management

• Manage the department’s allocated budget and monitor expenditure.
• Track margins, income, and initiate corrective actions where necessary.
• Regularly report on variances and financial performance.

Requirements:

• National Senior Certificate
• Post-matric management qualification.
• Experience: At least 5 years of relevant experience, with a minimum of 2 years in a managerial role in parts management, preferably within the agricultural industry.
• Strong attention to detail and commitment to maintaining accuracy and accountability in all aspects of the job.