Key Responsibilities:

• Lead, manage, and develop a team of support consultants and a service training lead, ensuring succession planning and professional growth. 
• Manage and ensure effective adherence to supplier compliance requirements, including, VAT, SARS clearance, B-BBEE, and company registration validation and PAYE assessments.
• Oversee the annual updates of supplier compliance documents, ensuring alignment with TFG and legislative requirements. 
• Lead continuous process improvement initiatives, focusing on compliance, process simplification and user experience on the Coupa procurement system. Align the service ticketing processes and catalogue accordingly.
• Implement effective quality assurance controls and perform remedial actions according to agreed standards, ensuring high-quality service delivery. 
• Provide excellent operational support to business users and suppliers, ensuring adherence to standards and delivery within SLA and quality requirements. Resolve issues across multiple parties. 
• Maintain up-to-date training materials and SOP resources, including reference materials for suppliers and business users. 
• Provide effective, fit for purpose training to new suppliers, new users within existing suppliers, new TFG users, and users undergoing system changes. 
• Support the System Management team with testing for Coupa releases and ongoing configuration changes, ensuring user requirements are considered and appropriate user change management communication is in place. 
• Drive collaboration efforts across NMP Enablement & Central Finance, providing input and executing activities to improve business user and support service departments behaviour. 

Qualifications and Experience:

• Relevant tertiary qualification in Operations Management, Business Administration, or related field. 
• 5-8 years of experience in a similar operations leadership or supplier governance role, preferably in a financial or procurement environment.
• Strong knowledge of supplier compliance, procurement processes and systems (Coupa experience is advantageous). 
• Experience in management of service delivery standards, training and development. 
• Strong background in continuous improvement, process simplification, and quality assurance. 

Skills: 

• Strong communication and interpersonal skills, capable of liaising with internal teams and external suppliers. 
• Excellent organizational skills and attention to detail. 
• Ability to manage and execute complex activities with multiple stakeholders. 
• Proficient in Microsoft Office, including PowerPoint and Excel. 
• Ability to adapt to changing priorities and requirements in a fast-paced environment.
• Systems experience in a procurement or financial function