Duties & Responsibilities:

• Conducts daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.…) to monitor up time requirements and ensure that systems are running optimally.
• Installs new servers when required.
• Coordinates the deployment of systems and infrastructure within the campus.
• Diagnose and troubleshoot hardware and software issues that are escalated from ICT Supports. 
• Maintains campus software licenses and ensures that campus equipment is licensed correctly.
• Ensures that critical and security updates are applied to servers and workstations.
• Ensure that the campus has the necessary IT support during regular operational hours.
• Coordinates campus IT staff activities. Oversees and allocates service desk requests accordingly.
• Has input in ICT Supports’ leave requests, appraisals and KPA setting.

Minimum Requirements:

• Diploma/BSc/Btech in Information Technology
• At least 1 years’ experience as ICT Support/Service Desk agent.
• Experience in an academic setting will be advantageous.