Job Description

• The field assessor assesses damaged vehicles to identify and record the extent of the damage. This includes assessing safety systems, deciding whether to repair, replace and estimating approximate costs and timeframes for required repair.
• This role supports the claims handling philosophy by mitigating risk of vehicle spend (quantification, identification, and validation of vehicle). The assessor generates claims reports and investigative reports, determines market value for settlements, is up to date with automobile-related health and safety legislation and industry repair methods and has excellent interactive skills to discuss the damage and required repairs with clients, insurers, supervisors, and team members. 

Minimum Qualification Required

• Grade 12 / SAQA Accredited Equivalent (Essential)
• VDQ (Vehicle Damage Quantifier) Qualification (Preferred)
• Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)

Minimum Experience

• 2 – 4 years’ work experience in the following (Advantageous):
• Workshop / Motor Industry experience
• Front line / client relationship experience in a panel beating environment.
• Practical panel beating, spray painting, mechanical and electrical experience.
• Assessing experience at a short-term insurer
• Estimating in a panel beating environment

Deliverables include, but will not be limited to
Operations Management

• Carry out operational tasks by following established processes. 
• Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
• Accurate quantification, identification and validation of vehicles.

Customer Service

• Provide a quality service to customers 
• Dealing with complex queries and investigating and resolving customer problems.
• Consistently provide service in accordance with the pre-agreed service and functional standards.

Client & Customer Management (External)

• Help manage clients by carrying out standard activities and providing support to others.
• Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).
• Effectively build, maintain and manage relationships with service providers and customers.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
• Conduct workload activities in most efficient and cost-effective manner.

Personal Capability Building

• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
• Specialise in specialist vehicle knowledge and apply skills to optimise repair cost