Detailed description

The successful candidate will be responsible for the following key performance areas:

• Support the BSTD applications by monitoring the underlying environments (databases and application servers) to ensure capacity management, systems availability and optimal performance. 
• Maintain the BSTD applications by applying corrective measures (e.g. patches, upgrades, bug fixes, etc.).
• Proactively monitor all application upgrades, new releases and product replacements that could affect the assigned application.
• Configure the application infrastructure to ensure optimal performance and install new features to enable new functionality.
• Investigate and resolve medium-high complexity technical issues by interacting with users, developers and other stakeholders on allocated applications.
• Provide reporting and recommendations on solution performance and systems availability to senior management and relevant stakeholders. 
• Proactively manage business and stakeholder relationships with respect to application support.
• Keep abreast of best practices and technologies related to BSTD as well as ensure the application thereof where relevant.
• Impart knowledge of the technical environment to the systems development team. 
• Maintain compliance to security and application standards.

Qualifications

To be considered for this position, candidates must be in possession of:

• a Bachelor’s degree in Computer Science (NQF 7), Information Management or Information Technology or an equivalent qualification; and
• six to eight years’ experience in deploying, supporting, maintaining and enhancing the application server environments for document management applications.