Key Areas of Responsibilities:

Accounts Receivable Management:

• Process customer invoices and ensure they are sent out on time.
• Reconcile accounts receivable ledgers and resolve any discrepancies.
• Maintain and update customer account details in the financial system.

Debt Collection:

• Follow up with customers regarding overdue accounts via phone, email, or written communication.
• Negotiate payment arrangements and ensure that payments are made according to agreed terms.
• Monitor customer payment behaviour and report any trends or issues to senior management.

Customer Relationship Management:

• Build and maintain positive relationships with customers.
• Address and resolve customer inquiries or issues related to accounts or payments.

Reporting & Documentation:

• Prepare and present regular reports on the status of outstanding debts, aging accounts, and collection efforts.
• Keep accurate records of all communication and payments made by customers.

Job Requirements

• Minimum 5 years of experience in a Debtors supervisor or similar role, preferably in manufacturing.
• Proficiency in Syspro.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment and meet deadlines.
• Bachelor’s degree in Accounting, Finance, or a related field (preferred).