Key Performance Areas:

• Analyse complaints with various levels of complexity, draw correct legal conclusions, and establish a clear and focused direction in the resolution of complaints.
• Refer complaints ready for mediation and conciliation to the Senior Adjudicator and Assistant Ombud.
• Submit draft recommendation and determination to the Senior Adjudicator and Assistant Ombud within set timelines to resolve complaints.
• Prepare records in respect of determination referred to the tribunal and application to review before the high court.
• Liaise directly with various internal and external stakeholders in the pursuit of resolving complaints.
• Research various areas of the law applicable to the FAIS Ombud and provide sound legal options.
• Attend to Property Syndication matters.

Requirements

• Matric certificate, LLB or BProc Degree, admission as an attorney or advocate, minimum 4 years post admission, minimum 2 years’ experience in the financial industry,
• minimum 2 – 3 years drafting experience. Sound report writing skills and ability to make market conduct arguments for the financial services industry, banking industry, insurance industry, investments, forensics, actuarial and audit fields.