Roles & Responsibilities

Strategic Function

• Provide inputs into the operational management of ICT infrastructure in line with digital transformation (DTO) strategy to ensure that the system performs according to ICT standards and meet the AGSA business needs
• Support the implementation of the business unit balance score card projects and initiatives.

Product Management

• Installing, monitoring, and troubleshooting operating systems, software, hardware, and other computer infrastructure.
• Design, install, and administer virtualisation (VMware and Hyper-V) products.
• Regular support of VMware and windows environment by resolving the escalated tickets for the internal and external customer.
• Identify and implement the rectified operational issues.
• Optimising network hardware and software to enable VMware integration.
• Develop and deploy customised VMware solutions.
• Define multiple virtual servers on a single host machine.
• Virtualise Windows servers and connecting them to networks and clouds.
• Design and implement virtual desktop infrastructure (VDI) and enabling template management.
• Install operating systems and service packs, as well as security patches and bug fixes.
• Troubleshooting and resolving VMware environment issues.
• Providing technical support and documenting VMware processes.
• Keep informed of developments in VMware technologies and products.
• Support the production environment and ensuring that adequate testing has taken place before implementing new systems or changes to existing systems.
• Investigate production related queries as raised by business or external parties
• Ensure that assigned project deliverables, milestones and schedules are adhered to and accomplished.
• Ensure that communication channels are established with all clients at a technical level.
• Support the UAT and development processes as required
• Supporting the technical design process by participating in the analysis of technical requirements.
• Provide support by implementing analyses that will identify requirements related to processes & technology.
• Participate in execution and documentation of implementations.
• Utilising cloud tools to standardise and automate infrastructure deployment and management activities.
• Provide support in the development of cloud technology roadmaps, provide technical advice and solutions to address customer requirements.
• Perform technical administrative tasks daily to ensure the stability and availability of Office365, troubleshooting issues.
• Manage user accounts and user licenses through the Office 365 admin centre in the Microsoft cloud platform or Windows PowerShell cmdlets.
• Responsible for the day-to-day availability of Office 365 services like, Microsoft Teams, One Drive for Business, Exchange Online & Active Directory
• Responsible to implement policies, procedures, and technologies to ensure security through secure access, monitoring, control, and routine security evaluations.
• Assist with the maintenance of the on-premises environment, working closely with server administrators and infrastructure support teams.

Stakeholder Management

• Maintain effective relations with both internal and external stakeholders.
• Build collaborative relationships with internal and relevant stakeholders.
• Support initiatives of sharing insights, risks and experiences.
• Manage the feedback process to stakeholders by tracking all queries received, getting the relevant information and formulating appropriate responses according to the approved protocol.

People Management

• Manage own performance to drive productivity.
• Participate and/or take lead in the business unit transformation/culture plans.
• Provide support to the management team regarding centre management and other people related tasks.

Financial management and Operational Management

• Ensure compliance to AGSA policies and procedures.
• Ensure compliance with internal processes and procedures.
• Manage supply chain processes within scope of work.

Other responsibilities (Applicable to All JD’s)

• Perform and/or manage other projects, tasks and assignments not stipulated on the Job description as and when required.

Skills, Experience & Education

• This position requires a minimum qualification of a National Diploma (NQF level 6) in IT/ Computer Science or related qualification- OR Microsoft Azure Certification (MCSE: Cloud Platform and Infrastructure or equivalent) OR VMWare Certified Professional (VCP) or any related certification.

Experience

• Minimum 3 years’ experience working as a systems, VMWare, Cloud, networking or infrastructure engineer in relevant fields OR experience with Windows Server