Responsibilities:

• Support the CEO: Hotels Division in the oversight of hotel operations, including guest services, housekeeping, food & beverage, and maintenance.
• Monitor and analyze operational performance metrics to identify areas for improvement.
• Ensure compliance with company policies, industry standards, and government regulations.
• Collaborate with Hotel General Managers to maintain consistent service excellence across all properties.
• Assist in the development and implementation of operational strategies to maximize profitability and enhance the guest experience.
• Lead and inspire teams to achieve operational goals and uphold the company’s values and standards.
• Manage budgets, monitor expenses, and ensure cost control without compromising quality.
• Oversee staff training and development programs to ensure skill enhancement and alignment with company objectives.
• Conduct regular site visits to all hotels to ensure consistency and quality.
• Act as a key point of contact for resolving operational challenges and emergencies.
• Assist in the recruitment, training, and development of hotel staff

Qualifications:

• Grade 12 or equivalent qualification
• A tertiary qualification in Hospitality Management, Business Administration, or related field is essential
• Driver’s license and own reliable motor-vehicle required 
• Proven experience in a similar role within a hotel environment (minimum 5 years)
• Strong understanding of hotel operations and industry best practices
• Exceptional leadership, communication and interpersonal skills
• Proficiency in Microsoft Office and hotel management software
• Strong organizational and time management skills
• Knowledge of budgeting and financial analysis
• Ability to work well under pressure and handle multiple tasks simultaneously
• Flexible schedule, including weekends and holidays (5.5 day working week)
• Ability to multitask and thrive in a fast-paced, dynamic environment.
• Willingness to travel frequently and be away from home for an extended period of time.
• A passion for delivering exceptional guest experiences.