Minimum Requirements:

• Matric / Grade 12 / National Senior Certificate
• Minimum five years’ experience within a manufacturing environment
• Previous customer service experience
• Understanding of accounting processes and procedures
• Strong oral and written communication skills
• Ability to work under pressure and meet targets and deadlines
• Able to work effectively in a complicated environment with minimal management guidance/supervision
• Good analytical and problem-solving ability
• Technical understanding

 Key Responsibilities:

• Customer SLA Adherence
• Support engagement with all external stakeholders (i.e.: vendors) to ensure successful operations of the identified cash products and solutions through adherence to customer/vendor agreements
• Support the addressing of any escalated queries and identify trends where SLA has been breached by the vendor.
• Implement initiatives following the mandate together with other identifiable value-adding activities within the allocated time frame
• Responsible for providing operational performance MIS input to enable accurate performance reporting
• All CashMaster Devices for Banks/Direct customers
• Department Monthly reporting pack