Job Specification:

Customer Centricity

• Development a service ethic culture within the store environment
• Implementation of a customer service improvement action plan as per the mystery shopper report
• Internal & external customer relationship building
• In store coaching and on-going training of skills

 People Leadership

• Appropriate customers centric stores staff recruited
• Performance management including meaningful IPA’s, regular one-on-ones and completed performance reviews
• Staff held accountable with recognition, reward, sanction and discipline
• Development of staff through coaching and training sessions
• Translation and communication of business objectives, policies and procedures

 Delivery of targets in turnover, profitability, visual merchandise & control

• Daily sales tracking of each employee
• Understand income statement and manage expenses
• Track Stock availability according to customer needs
• Understand & manage in store controls
• Housekeeping and visual merchandising

Use of key retail disciplines in management of the store

• Understand and deliver trading density
• Deliver basket size targets
• Salary to sale ratio’s (staff planning)

Minimum Requirements: 

• Complete Matric/Grade 12
• Tertiary Retail Qualification will be to your advantage
• Minimum 5 years’ retail experience
• Minimum of 12 – 18 months management experience