KEY OUTPUTS

• Interaction with guests, shareholders, staff and journalists telephonically and via email
• Planning and designing itineraries for guests, shareholders, staff and journalists
• Handling reservation requests from either e-mail or telephonically
• Processing of reservations from quote to finalising, including reservations,  invoicing, collecting of payment and travel documents
• Professional servicing of our guests
• Selling of our products and services
• Interaction with colleagues, guests and suppliers
• Maximum 8 working hours turnaround time on all enquiries from time of receiving the enquiry
• Saturday duty and Emergency duty on a rotation basis
• Public Holiday duty on a rotation basis
• Backup for colleagues when they are away from the office
• Expanding product knowledge through attending training sessions
• Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED

• A good knowledge on any of the destinations that &Beyond promote within South, Southern and East Africa
• A good knowledge on FIT and Groups policies and procedures
• A good knowledge of &Beyond Safari Offers especially SADC Residents specials
• A good knowledge of &Beyond Staff and Business policies
• An in-depth knowledge of Tourplan NX or a similar booking system
• A willingness and aptitude to learn
• Good organisational ability
• Lateral thinking ability
• Initiative and drive for your career

SKILLS REQUIRED

• Communication skills and fluent in written and spoken English
• Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail
• Computer literate with experience with Word, Excel, PowerPoint and Outlook
• Understanding of travel industry through study or work experience
• Attention to detail
• Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
• Working knowledge of Tourplan NX and WETU
• Zoho experience would be beneficial
• Understanding of quantitative and qualitative data
• Relevant understanding of the Business to create strategy and making commercial decisions
• Sales process and methodologies
• Sales and Brand representation
• Experiential creativity (crafting experiences)
• Guest/Client delight
• Teamwork and interpersonal skills
• Conflict management and resolution
• Paperless filing and Database filing and management
• Good organisational ability
• Initiative
• High energy levels needed
• Must be able to ADD VALUE
• Able to travel; flexibility in terms of working hours
• Self-driven; very responsible but fun; passionate about &Beyond
• Proactive, have a sense of urgency and be able to act quickly to resolve problems

PERSONAL CHARACTERISTICS

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others

PREVIOUS WORK EXPERIENCE REQUIRED

• Minimum of two years previous tour consulting experience required
• Tourplan NX experience is an advantage