Job Details:

• Are you a tech-savvy customer sales and service professional with exceptional communication skills? Do you thrive in the fast-paced world of technology distribution? If so, this role could be your next big career move.
• We are looking for an Internal Account Manager to join our team in Cape Town.
• As an Internal Account Manager, you’ll be at the heart of our customer experience, ensuring top-tier service and seamless communication. You’ll play a pivotal role in driving sales activity, meeting sales and margin targets, and maintaining operational excellence.
• If you are ready for a challenge, please apply.

Requirements:

Education

• Grade 12 or equivalent.
• Tertiary qualification preferable; a diploma in Sales or Customer Service is ideal.

Experience

• 3+ years in a Sales or Customer Service role at a distributor, vendor or reseller level will be an advantage.

Skills

• Financial and business acumen, including an understanding of ERP and CRM systems.
• Demonstrable evidence of excellent customer relationship management, service delivery, and communications skills.
• Experience using digital sales tools in a customer-centric role.
• IT and Tech industry experience will be advantageous.
• Proficiency in MS Office, particularly advanced Excel skills.

Personal Attributes

• You possess excellent communication skills, both verbal and written, enabling clear and professional interactions.
• You excel in time management, ensuring that tasks and priorities are handled efficiently.
• You are highly detail-oriented, ensuring that every aspect of the account is managed with precision.
• You have a customer-centric mindset, focusing on delivering exceptional service and building strong relationships.
• You are adaptable and can quickly respond to changing priorities and client needs.
• You are proactive, identifying opportunities for improvement and taking the initiative to address them.
• You are a team player, collaborating effectively with colleagues and stakeholders to achieve shared goals.

Responsibilities

Customer Service Excellence

• Ensure Tarsus’ customers consistently receive the highest quality customer service.
• Maintain constant, accurate, and effective communication with customers.

Sales Activity Management

• Drive sales activity to achieve specific sales and margin targets.
• Utilise digital tools and platforms to enhance the sales process and efficiency.

Operational Excellence

• Deliver ongoing operational excellence to support customer satisfaction and business goals.
• Adapt to and embrace changes in the technology distribution space.

Administrative and Digital Proficiency

• Demonstrate strong administrative skills to manage account-related tasks effectively.
• Leverage digital tools to streamline operations and enhance customer interactions.