Job Description

• To provide and maintain excellent customer service delivery to meet customer needs by offering efficient transactional day to day solutions  customer queries in line with Business Unit objectives
• Hello Future Customer Relationship Consultant,
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team at FNB HSL team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:

• Provide and maintain excellent customer service delivery to meet customer needs by offering efficient transactional day to day solutions customer queries in line with Business Unit objectives
• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
• Drive sales across product and campaign initiatives to exceed set targets
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Establish relationships with relevant individuals and departments to deliver on work expectations
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs

You will be an ideal candidate if you:

• Have a relevant NQF level 5-7 qualification, with at least 2 years relevant experience
• Have solid knowledge of Pivot tables and PowerPoint
• Reside in Cape Town, if not please, note that FNB will not assist with relocation expenses  
• Able to work independently  

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are:

• Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to
• Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to do it
• Are you interested to take the step? We look forward to engaging with you further. Apply now!