Description

• The Certificate Controller is responsible for managing certification documentation, ensuring compliance, and handling SAFEX and ESC certificates within AFGRI Grain Management Services.

Requirements

MINIMUM REQUIREMENTS

• Grade 12
• 2 years of relevant experience in an agricultural environment
• Knowledge of SAFEX and ESC systems and grain certificates will be an added advantage

KEY PERFORMANE AREAS

Grain Certificates

• Process certificate requests and verify stock availability
• Issue grain certificates via the ESC system
• Manage ESC system integration and troubleshoot issues
• Maintain stock certificate records and ensure proper documentation
• Monitor certificate expiration dates and facilitate renewals
• Liaise with JSE regarding SAFEX certificate number ranges

Certificate Distribution

• Control and process certificate requisitions
• Ensure timely and accurate distribution of grain certificates

Customer Service

• Maintain positive relationships with internal and external customers and attend to and resolve customer queries
• Generate and monitor ESC reports, addressing any rejections
• Coordinate with ESC personnel for issue resolution

Receipt of Grain Certificates

• Record instructions for certificate handling on the system
• Maintain accurate records of received stock certificates

Grain Transfers

• Request and facilitate grain transfers, ensuring accuracy and completeness

TECHNICAL COMPETENCIES

• Proficiency in MS Office
• Strong written and verbal communication skills
• Excellent administrative skills

BEHAVIOURAL COMPETENCIES

• High level of accuracy and attention to detail
• Customer-oriented approach
• Strong organisational skills
• Ability to prioritise tasks effectively