Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.

Job Description

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial National Sales and Service (Portside Office), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

The Ideal candidate must have the following exposure:

• Achieve net profit growth for business
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through making contact and generating leads
• Manage the growth of active customer Account Base to increase client base
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Enter all Qualified leads into the sales pipeline and maintain on a daily basis
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies
• Deliver individual results through personal effort and skill.
• Build and maintain strong relationships with our internal and external stakeholders

You will be an ideal candidate if you are:

• FAIS Compliant (RE5)
• Have obtained 2-3 Years Retail or Commercial Banking Experience
• NQF5 (Financial)  
• Have experience of dealing with high level customer queries in a Customer Care environment