Description

• AVBOB Financial Services is seeking a highly motivated Collections Administrator to join our team. In this role, you will be responsible for handling debt collections, negotiating payment plans, and ensuring adherence to the Group’s credit policies and regulations. If you are a results-driven individual with strong negotiation skills and a keen eye for detail, this is the perfect opportunity for you!
• You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Key Responsibilities:

• Contact customers through phone calls, emails, and written communication to follow up on overdue payments.
• Negotiate repayment plans within the Group’s guidelines and ensure timely follow-ups.
• Monitor overdue accounts and prioritize collection efforts.
• Investigate discrepancies and resolve issues preventing payments.
• Accurately document all collection activities, including payment plans and any legal actions taken.
• Identify high-risk accounts and escalate complex cases to the Team Leader.
• Reduce company losses by encouraging timely payments and reducing arrears.
• Address customer queries and disputes related to outstanding balances.
• Handle both telephonic and written inquiries in a professional and timely manner.
• Adhere to the Group’s credit policies, legal regulations, and debt collection practices.
• Ensure compliance with relevant debt collection laws and ethical practices.
• Maintain accurate records of all collection efforts.
• Prepare reports on collections status, payment arrangements, and delinquency trends.
• Initiate legal action when customers fail to pay debts and adhere to the National Credit Act’s regulations.
• Identify and report on trends and reasons behind arrears, downgrades, write-offs, etc.
• Stay up-to-date with industry and regulatory changes and apply them in daily tasks

Requirements

• Grade 12
• National Diploma in Accounting, Financial Accounting, or Banking.
• 1-3 years’ experience in collections or recoveries within a banking, lending, or credit environment.
• Familiarity with debt collection laws and regulations in South Africa.
• Basic knowledge of credit terms, account aging, and strategies to recover overdue accounts.

Technical & Behavioural Competencies:

• Proficiency in MS Office.
• Knowledge of the banking and financial services industry.
• Understanding of the National Credit Act and lending products.
• Strong negotiation skills and the ability to engage with customers effectively.
• Excellent written and verbal communication skills.
• Problem-solving and attention to detail.
• Persistence and resilience in managing difficult accounts.
• Strong numerical and interpersonal skills.