About the job
Position Purpose

• To lead the client relationship team that is responsible for the management of and output to all the Scheme managed care portfolios as per the contractual obligations. Furthermore to provide strategic direction in respect of all managed care related matters. Build relationships with key client representatives as well as all external and internal stakeholders to ensure all Scheme related matters are dealt with constructively.

Experience

• 12 years’ experience in the health care environment at senior management level

Qualifications

• Clinical degree. Business qualification will be advantageous.

Accountabilities

Compliance and Risk Management:

• Legal, statutory and regulatory compliance (public accountability) on all requirements are implemented and maintained for function
• Structures and frameworks for risk controls and governance within the function are implemented
• Ensure function is a key contributor in terms of social awareness and corporate citizenship

Financial Management:

• Accountability for functional budget and overall financial management

Stakeholder Management:

• Build and maintain relationships with stakeholders to support the development of mutually beneficial and supportive relationships
• Ensure appropriate, active and informative relationships with relevant stakeholders are in place
• Drive delivery of customer expectations within organisational quality and quantity standards

Position Specific Outputs

• Manage contractual obligations to avoid loss of income due to penalties payable
• Review all processes to ensure lean and efficient operational environment
• Cascade Group strategy to ensure departmental alignment

Knowledge:

• Knowledge, application and compliance to relevant legislation and regulations
• Clinical funding protocols and case management decision support methods
• Knowledge of Customer Service
• Application of financial and risk assessment methodology
• Knowledge and application of clinical principles and processes