Description

• We are seeking a dynamic and results-driven Sales Manager in our Customer Interaction Centre cluster. The successful incumbent will be responsible for overseeing the day-to-day operations, managing a high-performing team and driving sales growth through exceptional customer engagement.

KEY DELIVERABLES:

Strong understanding of:

• FSCA regulations (Financial Advisory and Intermediary Services Act).
• National Credit Act (NCA) compliance for lending products.
• Protection of Personal Information Act (POPIA) and data privacy best practices.
• Ethical sales practices in insurance, banking, and credit sales.
• Ability to interpret sales performance reports, customer financial data and market trends to inform strategic decisions.
• Proficiency in CRM systems, predictive analytics, and AI-driven sales optimisation tools.
• Strong knowledge of South African consumer financial behaviour, including credit affordability, investment trends and insurance needs.
• Experience selling financial products responsibly and transparently, ensuring customers understand their financial commitments.
• Proven ability to lead, inspire and develop high-performing sales teams within a regulated financial services environment.
• Strong experience in designing and implementing sales incentive structures that balance revenue growth and compliance integrity.
• Ensure effective allocation of resources in line with budgets to ensure customer satisfaction.
• Identify and implement efficiency measures to maximise sales performance and control costs.
• Monitor and analyse sales metrics, sales pipeline and forecasting with accurate reporting.
• Identify, assess, and mitigate risks associated with new and existing clients.
• Cultivate and maintain strong relationships with key clients and stakeholders.
• Ensure strong customer service levels are maintained to ensure customer/client satisfaction and retention.
• Address all escalated matters and devise effective solutions

Requirements

• Bachelor’s degree in finance, Accounting, Customer marketing or a related field.
• 5+ years’ experience in a contact centre sales management role, preferably in banking, insurance, credit, or financial advisory services.
• Demonstrated ability to drive revenue growth while ensuring compliance with South African financial regulations.
• Regulatory and Client expertise