Senior Manager – Head of ICT Sales Solutions Enterprise Business Unit needed at MTN
Job title : Senior Manager – Head of ICT Sales Solutions Enterprise Business Unit
Job Location : Not specified,
Deadline : April 21, 2024
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RESPONSIBILITIES
Key Performance Areas
Driving Profitable Growth for MTN Business
- Work with the direct sales team to jointly increase sales and maximise revenue for the ICT business and meet sales and revenue targets
- Full P&L accountability and budgeting for the ICT business
- Develop and define Innovative Product and Solution roadmaps for the ICT sector – in partnership with the product and technology teams
- Understand and act on the current ICT Market by conducting market research supported by Enterprise Marketing and Business Intelligence- with objective to Increase the MTN ICT market share
- Forecast, plan and develop business cases that provide EBU with return on investment
- Manage Capex delivery process and present at the Capex steer-com and board meetings together with technology areas
- Increase pre-approved ICT 3rd parties to deliver on ICT portfolio and effectively manage ICT 3rd party relationships, with SLA management and appropriate governance
Deliver Operational Excellence
- Conduct regular CSAT surveys in partnership with Enterprise Marketing team to monitor client satisfaction across all customer segments for ICT solutions.
- Ensure the right ICT LoB organisation structure to enable better client and partner experience
- Implement specific ICT-centric KPIs to drive business objectives
- Establish the appropriate sales enablement processes and procedures to support direct sales and partnerships
- Oversee the development the requirements for the appropriate ICT-centric processes, systems and tools to drive performance, accreditations, SLAs and contractual obligations
- Ensure the ICT-centric systems and tools are kept updated and accurate
- Provide on-time and accurate ICT LoB reporting
- Continuously recommend incentive schemes to align the ICT LoB efforts
People and Culture
- Lead, develop, and coach the ICT solutions team on the job
- Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviors
- Improve employee engagement through the Group Culture Audit findings
- Ensure the attraction, development and retention of relevant talent
- Ensure a culture of continuous evaluation and improvement
- Drive a culture of high performance, accountability and consequence management
Governance and Control
- Strictly follow and ensure team compliance of relevant policies and procedures
- Ensure effective qualification and due diligence process is in place and followed to support partner selection
- Ensure proper controls are in place to manage key risks across the business
- Appropriate implementation of DoA
- Appropriate Procurement process adhered to
- Ensure effective qualification process is in place for bid management
- Effective management of the sales governance calendars
Project Management
- Define and drive the execution of agreed projects
- Drive the implementation, tracking, monitoring and compliance of Projects
- Contract management in line with Procurement Policies
- Ensure effective implementation of the integrated project management model
- Risk management
Business Analysis
- Ensure Strategic Business Analysis in line with the methodology and guidelines
- Identify ways to fine tune policies, processes and systems in line with changing work practices
- Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
QUALIFICATIONS
Education
- 4 Year Tertiary qualification in ICT/engineering or equivalent
- MBA / Masters advantageous
- Relevant accreditation in sales is a must-have
Experience:
- Minimum of 10 years in ICT solutions environment
- Minimum of 5 years of sales experience within the ICT industry
- Proven track record in delivering on revenue targets and profitability
- Profit and loss experience will be essential and preferred
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now