Cash Center Supervisor – Mthatha needed at Fidelity Services Group
Job title : Cash Center Supervisor – Mthatha
Job Location : Eastern Cape,
Deadline : May 03, 2024
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Minimum Qualifications and Experience:
- Grade 12 or NQF Level 4 Certificate.
- Registered Grade C PSIRA Certificate.
- MS Office computer literacy (Word, Excel & Outlook)
Main Duties:
- Opening and closing of Cash Centre where applicable.
- Ensuring all daily reports and statistics are up to date.
- Ensuring Standard Operational Procedures are adhered to at all times.
- Re-counting of money if differences occur.
- Ensure staff signs attendance registers daily.
- Ensure all relevant documentation is complete/neat and filed.
- Ensuring all schedules balance with the physical count.
- Ensuring Registers are used and signed for daily. (Access registers / Dustbin register / Calibration register / Short-Surplus register / Cheque register /Key register/ stock registers)
- Ensuring Incident reports are handled as required.
- Ensuring all client queries are dealt with in a professional manner and timelessly.
- Ensuring client satisfaction is the top priority in our line of business.
- Ensuring basic discipline is enforced in the cash centers.
- Reporting to Cash Centre Manager.
- Accountable for Cash Centre appointed to him/her if no manager.
Key Performance Areas (KPA’S)
- Verify that all Keys are sealed and locked away, against the Key register.
- Confirm with the National Call Centre when you start commencing your shift at the end of the shift, and record Ref Nr in your OB Book.
- Verify that all daily reports of different Clients / Superiors are sent at the end of the shift daily.
- Verify all Registers are used and signed for daily. (Access registers / Dustbin register / Calibration register / Short-Surplus register / Cheque register)
- Ensure all Standard Operational Procedures are followed to the “T” during shifts.
- Report any differences over R 200.00 to the Branch Manager and if no manager to your regional manager.
- Report any faulty equipment to the Branch Manager if no manager reports any faulty equipment to Suppliers.
- Report all consumables to be ordered to the Branch Manager and if no manager orders need to be placed to your Divisional Office
- Handling all queries, incidents, and initial investigation rapports.
- Make sure Tellers have all relevant documentation for daily use.
- Make sure all relevant documentation is completed/neat.
- Make sure all relevant documentation is filed correctly daily.
- Make sure all bulk balances to systems.
- Make sure canisters are sealed before being given through to the Box room by doing spot checks.
- Ensuring daily stock count is done and reported to HQ and if no manager.
- Ensuring that the daily CCTV checklist is completed and sent to HQ and if no manager.
- Ensuring that all cameras are 100% operational and reported if found not operational, and if there is no manager.
- Any other reasonable duties/instructions given by Management.
Behavioral Competencies:
- Have knowledge and understanding of relevant legislation.
- Minimum of 3 years experience in the specific working area.
- Be proficient in MS Office programs.
- Must be a team player.
- Must be honest and reliable, and of good health.
- Willing to work long hours/overtime due to job requirements.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now