Order Fulfillment Team Leader – Cape Town needed at takealot.com
Job title : Order Fulfillment Team Leader – Cape Town
Job Location : Western Cape, Cape Town
Deadline : May 04, 2024
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Your responsibilities will include:
- The OF Team Lead will manage a team (upwards of 8 people) to coordinate and facilitate the last mile leg of the deliveries to ensure that customers receive their orders on time and in full.
- The Team lead will be expected to produce and analyse daily and weekly performance (periodic review of team’s KPIs) in order to analyse the network’s and his/her team’s performance – driving and sustaining world class operations as well as continuous improvement.
- The individual in this role will be expected to manage operational exceptions (anything that prevents deliveries from happening) and will thus be involved in emergency and urgent work requests.
- Create, maintain, and improve cross functional interdepartmental relationships.
- The Team Lead should be able to manage escalations from – and refer operational issues to ALL relevant stakeholders in a timeous and effective manner in order to resolve it efficiently and effectively.
- Ensure continuous improvement through constantly reviewing current processes – ensuring that it is optimized.
- Ensure continuous improvement through recommending changes based on analyses and compliance management (this will assist to manage customer expectations)
- Run and co-ordinate meetings to review daily feedback and manage daily progress and/or failures.
- Understand the business systems and requirements and processes relevant to Order Fulfilment.
- Form part of and run continuous improvement projects
- Look for ways to continuously train and upskill Order Fulfilment team
- Develop and manage a knowledge storage system to assist with training and knowledge transfer
- In the event that the Order Fulfilment Manager in unavailable, the Team Lead will fulfil the required duties
- Monitor and manage team compliance
- Understand how the supply chain works and its stakeholders – which can include visiting of sites (branches, Distribution Centres etc.)
- If required to do so, assist with Returns function and/or assist with managing of 3PLs (3rd party logistics)
- Data Mining and analysis as well as Quality Control of data and exception mining
- Report generation when required
- Must be able to work weekends and overtime as required
Competencies/Skills
- Must be able to communicate effectively
- Must be proficient in Excel (i.e., can manipulate and summarize large datasets)
- Must be able to solve problems through analysing variables and apply solutions learnt through experience and proficiency in understanding the job
- Operational and analytical mindset to enhance internal and external supply chain tactics
- Ability read and interpret data and draw valid conclusions
- Must have exceptional organisational skills
- Must have significant knowledge in compute applications
- Has leadership capabilities (i.e., excellent people management and team development capabilities)
- Must be able to interact professionally with internal and external environment
- Must be easily adaptable
- Must be able to present findings effectively
Qualifications & Experience:
- Degree/Diploma in Logistics/Operations Management/Supply Chain Management or Business/Commerce or a minimum 3 years’ experience in management of staff in operations is an advantage.
- Experience of managing customers at a senior level
- Succession planning and development of team members
- Change management experience.
- Root cause analysis
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now