Duties & Responsibilities

• To ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment.
• At all times to be aware of and practise good customer relations
• Assisting the guest in any way which does not adversely affect other customers.
• To attend to customer complaints satisfactorily.
• To report any suspicious packages or parcels to management without delay.
• To take part in any fire or evacuation drills and ensure complete familiarisation with all exits,
• To be continually aware of, and maintain, the highest standards of personal hygiene and dress.
• To ensure that any subordinate staff adhere to, and maintain, the highest possible standards of personal hygiene and dress.
• To attend meetings and training courses as required.
• May be required to assist with any other duties that may be outside scope of responsibility

Skills and Competencies

• Interpersonal Skills: Client/customer interface
• Trustworthy and Reliable
• Attention to details
• Motivated
• Passion about service with a smile
• Must enjoy practical and methodical work
• Be honest and reliable
• Have good hand-eye coordination
• Be able to work quickly and safely
• Have good personal hygiene

Qualifications

• Grade 12
• 1 -2-year experience in a similar role
• Culinary qualification would be advantageous