Job Expired
Team Leader – Commercial Claims needed at Discovery Limited
Discovery Limited’s job vacancy, Career and Recruitment
Job title : Team Leader – Commercial Claims jobs in Gauteng
Job Location : Gauteng,
Deadline : September 12, 2022
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Areas of responsibility may include but not limited to
- Teamwork, self-management and alignment with Discovery values.
- Ongoing team member support, goal setting, training, coaching and motivating
- Team coordination and capacity planning
- Ensure the Team is in line with company procedures and manage performance
- Enable team to trouble shoot queries
- Weekly Team discussion to identify challenges and solve same, as well as identify and improve operational inefficiencies
- Monthly individual check-ins
- Daily claims approval outside the team’s mandate
- Manage daily/weekly/monthly controls to ensure process is followed and targets/SLA’s are met
- Quality audits on claims and calls
- Escalated query handling from various stakeholders
- Build relationships with the various Stakeholders
- Accurate, timely administration and reporting
Behavioural Attributes And Skills
- Strongly customer service-focused
- Excellent relationship building skills
- Excellent verbal and written communication skills with an ability to influence, convince and negotiate effectively (critical)
- Conflict handling skills
- Analytical and attentive to detail
- Resourceful problem solver
- Systematic and organized with an ability to plan and prioritize effectively
- Resilient, with an ability to work under pressure and adapt to change (important to be able to retain perspective and not take things personally)
- Good team player
- Results and deadline-driven
- Quick learner
- Excellent people management skills
Knowledge
- Technical knowledge and understanding of short term insurance
- Broker knowledge and understanding
Qualification
- Matric (inclusive of mathematics will be advantageous)
- Degree (Advantageous)
Experience
- 2 – 5 years’ minimum short-term insurance claims experience
- 1 years’ minimum short-term insurance team leader experience in a call centre environment
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply online
- This job has expired!
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