Job title : 1 x Branch Manager- Port Elizabeth
Job Location : Eastern Cape, Port Elizabeth
Deadline : August 01, 2024
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Key Outputs and Accountability
- Manage Customer portfolio and Customer Retention through good customer contact and relationship building and excellent service levels
- Secure Business Agreements (Service Level Agreements) and drive and grow business to maximize Portfolio Revenue
- Provide accurate management and forecasting related to finance : revenue, manpower, fleet, service costs, cash, profit
- Ensure that Accounts Receivable are within targets by managing the DSO
- Ensure that service planning and routing compliance is in place to optimize efficiency and productivity
- Ensure that productivity levels are at optimum levels to reach and exceed the state of service targets and reduce credits
- Drive the Health, Safety & Environment agenda in the branch reducing WDL and LTA to improve and meet business targets.
- Manage employee relations and performance through effective coaching and performance management
- Maintain and improve service quality ensuring that CVC targets are met and improved upon
- Manage all stock and branch assets in accordance with policies, procedures and targets ensuring compliance
Skills and Competencies
- People leadership and management skills with multi-team responsibilities
- Good understanding of SHE and risk management principles
- Ability to read and interpret financial reports
- Good understanding of Labour Law and Policies and Procedures
- Able to present and communicate information and reports in a meaningful format
- Forecasting skills
- Clear understanding how to optimize planning, routing, productivity and service delivery
- Customer Care skills
Qualifications and Experience
- Previous Operations experience in similar role
- Excellent Read, Writing Skills, MS Word, MS Excel, Google, Gmail etc
- Generic Management qualifications advantageous
- Minimum 5 years experience (in Service Industry advantageous)
- Excellent communication skills – verbal, written and behavioral.
- Good negotiation skills needed.
- Numeracy and Computer skills must be very strong and proven.
- People and performance management skills essential, with strong HR experience through to and including the Labour relations.
- Proven track record in resource, stock, fleet, manpower, discipline, procurement, finance, debtors, asset and policy management.
- Experience in contract management required
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Sales / Retail / Business Development jobs
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