Requirements

• To lead, coordinate, motivate and develop a team of service colleagues to provide world class services to our customers whilst ensuring achievement of all relevant service

KEY PERFORMANCE INDICATORS (KPI’s).

• To intervene purposefully to optimize service performance with individuals, or the team, by taking timely and effective action when KPI’s are not being achieved or by identifying and then rolling out best practice when they are being exceeded. To deliver quality service in full compliance to Health, Safety & Environmental requirements in line with Company standards and expectations. To facilitate overall customer retention by ensuring that excellent front line relationships are maintained with customers by:
• Assuring service quality by frequent site QUALITY ASSURANCE (QA) visits.
• Continually developing service colleague competency via frequent field coaching and subsequent performance feedback (Technician Performance Assessment {TPA}).
• Developing and maintaining a positive high personal profile with our customers (including selected CUSTOMER CARE MANAGEMENT (CCM) / Tiered Customers).
• Secondary education with at least Matric / or equivalent plus 5 years Technician experience of which at least 3 were in the role of Senior Technician
• Valid unendorsed Code 08 /10 drivers licence.
• Computer literate – Word, excel, power point, other
• Excellent numeracy skills
• Service industry experience
• Customer Management / CRM experience.
• Food safety Management (I)
• Health & Safety –minimum of 2 years experience
• HR / IR / ER knowledge / application
• A minimum of one additional specialist qualification – e.g.:
• PEST
• Full NCPC Certificate
• Plus, qualified on internal systems:
• Pest Guard; PNOL; iCABS; HACCP
• International auditing standardising. AIB; YUM; BRC
• Fumigation qualification
• Termite qualification
• Woodborer qualification
• A minimum of one additional specialist qualification – e.g HYGIENE /AMBIUS
• A tertiary qualification / experience in Horticulture / Hygiene required