(1159) Hospitality Administrator X3 – CSD needed at South African Reserve Bank

Detailed description 

The successful candidate will be responsible for, among other tasks, the following key performance areas:

• Engage in short term planning and perform tasks against work plans as defined by team leader or nature of work.
• Provide management information reports periodically to team leader and senior managers.
• Prepare and supply customers with quotes as per their requirements, handle service requests (including recovery of service request costs) and communicate appropriately with all staff regarding all orders.
• Perform administration duties for the Hospitality Section (e.g. ordering and management of stock, minutes taking and distribution, data capturing and document management, administering access control, petty cash management, administering the lunch club programme and point-of-sale management).
• Act as the second in charge with regard to the management of the cash loader and point sales. 
• Maintain food safety and hygiene standards in accordance with policies and legislation.
• Engage positively with internal and external stakeholders (including customer complaints and queries to enhance customer satisfaction). 
• Coordinate awareness campaign activities on behalf of the Hospitality Section. 
• Willingly address any gaps in own performance of tasks and activities against the required standards.

Job requirements

To be considered for this position, candidates must have:

• a Higher Certificate (NQF5) in office administration/events management, marketing OR equivalent; and
• two to five years’ experience in a hospitality administration and customer service environment.